How Pet Food Online by Naturally Urban gets food to your door.

 Thanks for checking out how we operate. There's a lot of information below, but know that we are here if you have any questions. Just send us an email at or give us a shout 604 PET-FOOD. 

We're excited to let you know that we offer free shipping in Southern BC if you spend over $100 (aside from remote locations). We also ship to the rest of Canada and the United States at a 25% discounted Canada Post rate. 

Orders then fit into 3 possibilities:

Everything is in stock
Excellent! We'll usually get this to you in 3 business days. It often goes out sooner, but we want you to manage your expectations. If you need it ASAP, please email ( or give us a call at 604 PET-FOOD.

Part of the order is in stock.
In this case,  we have some of your items in stock. We will email you and let you know, if you would like, we can ship what we have on hand or wait for the rest to arrive. If you want us to send it separately, we will have to charge additional shipping fees. 

Nothing is in stock 
We need to wait until we have them in stock. Please look below to see how Product Arrivals work.


Product Arrival details

If you order before Tuesday at 10 am: 
We should receive your product by the end of the week. 

If you order after Tuesday at 10 am:
There's a 50/50 chance that it may arrive in this week's shipment. Drop us a line, and we can let you know. Otherwise, it won't come until the end of next week ☹.

Of course, this remains dependent upon our suppliers having the items in stock. If they are out of stock, we will let you know as soon as we find out and offer you alternatives.

Most of the time, we can get these items out to you by the end of the week.

Expected shipping time frames:

Southern BC: overnight service
Rest of BC, plus some parts of AB: 2 to 3 days
AB, SK, MB: 3 to 4 days
ON, QB: 5 to 6 days
The Maritimes: 6 to 7 days
The USA:1-2 weeks

If you have any questions, please feel free to give us a call at 604 PET-FOOD or send us an email at